Third Party Administration Services by SCHICHER

Aftersales BPO Services

Provides comprehensive End-to-End solutions for Leasing Companies, Car dealers, and Corporate Companies.

Achievement

HEADLINE

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CERTIFIED PROCESS ADMINISTRATION

This service does not simply help Automotive Companies establish a unique selling point to their customers, it also aims to fulfil the Companies’ promises at the point of sales. Our system ensures that the claims agent involved in each case are aware of the operating
procedures of our clients. This means that from the inception of the call, the agent shall address the drivers in accordance with the clients’ scripts and follows the clients’ standard operating procedure.

ACCIDENT ADMINISTRATION OUTSOURCING

Getting into a car accident can be a stressful situation for anyone. This outsourcing service helps to reduce such hassle by acting as the point of contact for all related parties from the Insurance Companies to Workshops. To ensure professional repairs, our team can also recommend the appropriate workshops within the network of the relevant Insurance companies.

ROADSIDE ASSISTANCE ADMINISTRATION OUTSOURCING

This 24 hour outsourcing service ensures that drivers arrive at their destination safe and sound when breakdowns occur. Apart from Roadside Assistance Services such as oil refuel, battery jumping and car tow services, this outsourcing service offers services beyond the road. Our system being directly linked with over 10,000 workshops, can recommend the best workshops to tow the driver’s vehicles to. For breakdowns at night, our system can also automatically recommend
the nearest hotels for the driver.For continuation of journey, our agents can also liaise with nearby car rental and taxi companies to take the driver to their preferred destination.

WARRANTY ADMINISTRATION OUTSOURCING

In any Warranty event there are usually 5 parties involved: The car owner, the Warranty Company, the Service Centre, the Roadside Service Provider, and the Automotive Company. This outsourcing service acts as the middle agent to help liaise between all parties making Warranty claims process truly unforgettable.

MAINTENANCE & REPAIR ADMINISTRATION OUTSOURCING

Finding the right workshop to repair and maintain vehicles can be a dauting task, this outsourcing service helps drivers find and book the right workshops. In addition, our claims agent will also compare prices from different workshops to ensure that drivers are getting the best deal.

SCHICHER'S COMPETITIVE ADVANTAGE

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Experience

Extensive experience in the automotive industry.

Technology & Team

Embracing technology and investing in human capital.

More than service

Enhances customer efficiencies and productivity.

Customer-focused Approach

Aims to make customers feel like SCHICHER is an integral part of their internal department.